With automation freeing up staff time, pharmacists can also put the business at the forefront. Time savings permits the opportunity to plan and implement value-add programs for business. Staff can participate in clinical trainings, speak with patients leading to word of mouth referrals, increase relationships within the community – including with SNF, LTC, or primary care providers, and ultimately, find ways to continue putting patients and the community first.
Moving forward, many customers will likely continue to rely on brick and mortar pharmacies. However, there are ways in which pharmacies can adapt to ensure the most efficient and convenient care and services. By incorporating drive-through or delivery services, customers can choose how they wish to obtain their medications – allowing tailored care for each customer.
Similarly, adding additional services can help ensure communities stay adherent to their medications throughout a pandemic and beyond. Automation can help ensure pharmacies are able to handle tasks successfully and efficiently, with faster fills and verification checks, and a machine to count, cap and label. Almost immediately, pharmacies will be able to see a return on investment with automation, including with new services, especially as the customer base grows.