Service and Support

A dedicated Parata Project Manager (PM) will lead you through the implementation process of our products.

Your PM:

• Guides a smooth implementation
• Performs formal site visits depending on the complexity of the project
• Coordinates site visits with our local Field Service Engineer and carrier during site preparation
• Provides a detailed project plan so you know what’s needed and when it’s needed
• Consistently wows our customers

Once your machine is installed and ready to run, your installer switches to training mode and stays on site to get your team up and running as well. From operation to cleaning and regular upkeep, your pharmacy technicians and pharmacists will be confidently Powered by Parata with the know-how to make the most of your investment.

We’re ready to take your call every day of the year. Our Parata Technical Assistance Center (PTAC) Engineers and Specialists:

• Route calls by product
• Perform remote diagnostics
• Earn industry and factory certification
• Resolve up to 85% of issues over the phone
• Resolve up to 75% of issues in 20 minutes or less

Located across the country to keep our fleet running at peak performance, our team resolves 92% of issues in just one visit. You can be sure you’re getting a trained professional and full-time Parata employee. All Field Service Engineers:

• Proactively support our technology
• Conduct diagnostic visits
• Provide pharmacy team training
• Are Parata employees, not sub-contractors
• Support a 99% fleet uptime
• Receive up-to-date training and certification
• Go miles and miles — and then go the extra mile