Before the COVID-19 pandemic hit, the long-term (LTC) industry was no stranger to unique challenges. Serving the most vulnerable patient population in the U.S., LTC facilities and their pharmacies have a vital responsibility to their patient populations and foster an environment unlike any other sectors in the industry.
When the pandemic hit, the impact was immense and quickly shined a light on the strain of facilities but also, gave industry leaders the opportunity to step-up, come together, and win the war on COVID-19. However, emerging out of the pandemic and into the “new normal,” the old way of taking care of residents and doing business needs to be challenged. There cannot be a return to pre-pandemic — COVID-19 has proved that healthcare centers can be adaptable and provide the best possible care and living experience for residents. As such, LTC facilities need to find a way to differentiate themselves, and one key way to do so is by embracing technology in the pharmacy, befitting the facility, staff, and residents.