As a result, Centennial Pharmacy Services has put itself right at the center of patient care.
“We’re able to contact the prescriber and say, ‘Listen, your patient is getting medications filled by this doctor.’ And they had no clue,” Lindsay says. “It’s incredible when you can take those medication regimens, show them to the doctor, and the doctor goes, ‘Wow. I’m writing for something the other doctor is writing for also.’”
It’s common for patients managing multiple chronic conditions to see more than five different prescribers. The pharmacy’s physician notification process has improved communication between doctors and streamlined the order process.
Now, most specialists make recommendations to the PCP, who reviews them and handles the prescription order.
“Unless there’s a really intense specialty treatment that’s needed — usually oncology, geriatric, palliative care — we’re able to use one prescriber,” explains Lindsay.
This has minimized duplicate therapies, opportunities for drug interactions, and polypharmacy — giving Centennial the ability to manage medications more effectively than ever before.
“It’s such a great feeling for the pharmacist because it gives them back their doctorate degree, which is something that has been taken away from them,” Lindsay says.