It wasn’t just lack of efficiency that sparked Bob’s quest for change. When he would make his routine calls to check on the status of a patient’s medications, days in advance before the refill was due, more often than not, he would find that the number reported to him wasn’t what it should be. It was during these calls that he realized his patients were facing medication adherence issues at a large scale.
It was around the same time Bob learned about medication synchronization and decided he would build his own medication adherence program. Bob looked to local resources for ways he could implement change in his pharmacy and attended a trade show, where he learned about Parata’s technology, including the Max and PASS.
At the time, Bob was the first retail pharmacy to implement the PASS, as it had previously been used solely in long-term care facilities, but as a leader and innovator in pharmacy, Bob did not let that deter him. After learning how the technology could help his pharmacy scale and aid in compliance packaging, he decided this would provide him with much-needed assistance and purchased the technology that day.