Adding An Advantage, Not An Adversary
When Max first showed up, people were worried about being replaced by a robot. This is something we hear all the time. But the reality?
Once NC MedAssist determined the workflow and automated formulary that worked for them, they discovered their best workflow had one technician assigned to Max each day.
That technician would replenish medications, caps, and vials and collect all the automated scripts for each patient. That patient’s scripts are then handed off to another technician for hand-filling. Because the average patient takes 4 medications — and some take 10 to 15 — this is a workflow that has removed the bottleneck while ensuring each technician is fully utilized.
The NC MedAssist team jokes Max is in the running for employee of the year because the robot never takes a sick day. Their initial reluctance has been replaced with relief. Technicians don’t need to multi-task. When they talk to a patient on the phone, that patient gets the full attention and help they deserve. It’s the kind of care that wouldn’t be possible without automation keeping things moving in the background.
Being able to provide better patient care, get all the prescriptions out in time in only 8 hours, and operating with a smooth workflow has reduced stress. Once worried about being replaced by a robot, the team now wouldn’t want to work there without it.