UPDATE: MARCH 22, 2020
Currently, there has been no impact to the Parata supply chain hindering our ability to service you. This includes the ordering of paper, ribbon, labels, parts and new pharmacy automation needs. In addition, our technical support and field service teams are providing uninterrupted service to minimize any disruption to your business during these challenging times. Please contact us at 888-PARATA1 (888-727-2821) or at PTAC@parata.com if you have any questions.
Dear Valued Customer,
As many of you are receiving multiple communications on the coronavirus (COVID-19), we want to take this opportunity to reach out to you to let you know how Parata is addressing this and what you can expect.
We are taking measures to protect the health of our team members as well as yours.
Site Visits to Your Business/Facility
Our Parata team is sensitive to the fact we need to work within your corporate policy around non-employee site visits to your business and facilities. Prior to any Parata team member being dispatched to your facility, you will receive a call from our Parata Technical Assistance Center (PTAC) team to confirm your approval of the visit.
PTAC Support (Call Center)
Parata is well positioned for our team members to work remotely and continue without any disruption or change to provide you with needed support.
Field Service Support
The Parata field service team will continue to be available to handle any needs requiring a field service visit pending your approval.
The Parata supply team has been and will continue to monitor and diligently manage the needs of our customers to prevent disruption to your business, continuing to fulfill your supply or parts orders.
In order to keep you updated, we will only send communications if any of the four items noted in this communication should change.
We value you as our customer. As your partner, we will continue to monitor and work to minimize any impact to your business.
Should you have questions and concerns, contact us at 888-PARATA1 (888-727-2821).
Original post March 13, 2020