Project Harmony Revealed a Greater Need
Patients on complex medication regimens frequently cycled in and out of hospitals, adult care homes, and rehab facilities due to the lack of a standardized care transition solution.
In an effort to support this growing population of patients, Health Park started adding a number of supportive services including: medication synchronization, monthly phone calls from a “health coach,” compliance packaging, and care coordination for post-acute care patients in transition from hospitals and rehab facilities.
In just a few short months, the care coordination and transition program had amazing success and boasted a mere 3% — 30 day readmission rate, compared to the national average of >25%. Adherence packaging was a cornerstone of this program and to date, the pharmacy had been facilitating adherence packaging by hand; however, due to the success of the program, they were having a hard time keeping up with the growing demand.
In early 2015, Steve Adkins, Owner of Health Park Pharmacy, and his team decided to create a system, they refer to as Project Harmony. The program was designed to eliminate confusion about a patient’s appropriate medication regimen, eliminate medication errors, overuse of narcotics and suboptimal use of medications, implement a standardized means of communicating medication reconciliation documentation to key community players, provide thorough follow through on referrals and develop significant and meaningful collaboration between institutional and community healthcare providers.