Scott’s Pharmacy Scales Their Business with Automated Strip Packaging

Serving central Georgia since 1985, Scott’s Pharmacy is a family-owned and operated community pharmacy dedicated to providing personalized care through an innovative and cutting-edge business model.

Macon, Georgia

30+ Years of experience

100,000+ Customers served.

20,000+ Prescriptions delivered.

They’re a modern pharmacy with old-school values that takes pride in being the community resource for quality information on health and wellness, natural supplements, customized medications, and compliance packaging.

Scott’s pharmacy was the first pharmacy in Macon to offer compliance packaging, and for years their adherence packaging program was done manually.  “For years, we used a manual compliance packaging system which was very labor intensive. There was no way we could grow and scale that part of our business without automating,” says Dr. Bryan Scott, owner and pharmacist at Scott’s Pharmacy.

“We’ve seen our business grow with automated strip packaging. There would be no way in the world we could do that with old technology,” says Dr. Scott.

So, in 2020 the Scott’s turned to Parata for an automated pouch packaging solution and found the perfect fit for their adherence program in the Parata™ ATP™ 2 Pouch Packager. The ATP™2 automates the dispensing process for oral solid medications in customizable unit-or multi-dose packages. It quickly became an integral member of the Scott’s Pharmacy team. So much so that they named their ATP™ 2 “Lucy”. With “Lucy” on the team, Scott’s Pharmacy cut the time it takes to prepare patient’s medpacks from an hour to a mere 10-15 minutes.

“We’ve seen our business grow with automated strip packaging. There would be no way in the world we could do that with old technology,” says Dr. Scott.

Automating their adherence packaging workflow not only increased efficiency but also helped the business stand out in the community. According to Dr. Scott, “Our compliance packaging is what makes us different.” It gives them opportunities to expand their business by providing medications and consultant pharmacy services to assisted living, group homes, and long-term care facilities.

“We knew we wanted to grow the adherence part of the business because as CMS mandates that companies pay for med-from-home services, you want to be able to reduce DIR fees and you need a solution that’s going to be easy to use so that you can press a button and go,” said Dr. Scott

The scalability of the Parata™ ATP™ 2 Pouch Packager is what drew Dr. Scott to Parata, but the customer service is what made him a returning customer. He was so impressed with the customer service he received that he was eager to purchase additional technology. Four years later, he purchased a Parata™ Max™ 2 Vial Filling Robot to help offset staffing challenges.

He advocates, “I would challenge anybody who thinks that they can’t afford technology. You almost can’t afford not to.”

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