Parata™ Auto Canisters Transform the Staff Experience at Poole’s Pharmacy

Poole's Pharmacy, located in Marietta Georgia, is an independent family-owned and operated retail pharmacy committed to serving their community and creating a healthy work environment for their staff.

Marietta, Georgia

7 Years in business

Packaging for over 350 patients

In 2016 they launched a medication adherence program to increase patient compliance as well as to enhance services for their community, but manual packaging became overwhelming for the staff and the growth of the business reached a plateau. So, in 2019, they partnered with Parata in automating their adherence packaging with the purchase of a Parata™ PASS ™ Pouch Packager, giving them an avenue for continued growth.

“The auto canisters are a game changer! They save us hours per shift so we’ve been able to grow exponentially” said Heather.

Today, Poole’s Pharmacy partners with ten residential treatment facilities providing packaging for over 350 patients. Heather Macleod, CPhT, has worked at Poole’s Pharmacy for ten years with a concentration on the adherence and the packaging side of the pharmacy services. While the Parata™ PASS ™ Pouch Packager evolved their packaging workflow, the Parata™ Auto Canisters completely transformed the way Heather does her job. Filling half tablets and switching out canisters for unique drugs were her biggest challenges and the auto canisters were the answer. “The auto canisters are a game changer! They save us hours per shift so we’ve been able to grow exponentially” says Heather.

Poole's PharmacyAuto canisters come standard with any purchase of a Parata™ PASS ™ Pouch Packager. They are non-NDC specific and count previously uncountable pills like half tablets. This minimizes tray fills which means a faster and more accurate packaging workflow. “Auto canisters work the same no matter the size of the pill. You autofill them just like normal canisters so they’re easy to fill, easy to learn, and easy to clean” says Heather. Not only do auto canisters save Heather time by minimizing tray usage, but she also spends significantly less time ordering new canisters for unique drugs.

Since receiving their auto canisters, Poole’s Pharmacy has partnered with three new facilities. “Auto canisters make my life easier. I don’t have to work more hours since picking up the three new facilities,” Heather explained. Her favorite thing about working at Poole’s Pharmacy is the patient-centricity. She appreciates the extra time Parata™ Auto Canisters give the staff to focus more on caring for patients.

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