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Top 5 Takeaways: “Pharmacy’s Emerging Role in Accountable Care”


Jamie Hale, Chief Pharmacy Officer for Cornerstone Health Care, recently discussed pharmacy’s role in accountable care. Based in central North Carolina, Cornerstone Health Care is an accountable care organization (ACO) transitioning from the traditional fee-for-service model to a patient-centered medical home system. Jamie leads the development and integration of pharmaceutical care services for the group.

Here are our top five takeaways from Jamie’s webinar, Pharmacy’s Emerging Role in Accountable Care.

1)  You’re already in the medical neighborhood.
As community pharmacists, you’re already a central part of your local healthcare system. And, Gallup’s annual poll consistently ranks pharmacists as one of the most trusted professionals in the country, second only to nurses. You have the influence and the access needed to motivate patients to make good choices.

2)  Approach the players in your area now.
Don’t wait for a proven formula for partnering with ACOs — that could be too late. Start conversations now with physicians, hospitals, home health agencies and other providers who are trying to figure out accountable care. Listen to their goals and needs. Help them understand what you offer so they realize how much they need it.

3)  Define your own role in accountable care organizations.
How will your pharmacy help an ACO achieve its goals? If the organization struggles with transitions in care, develop a plan to help. About 30 percent of medications reviewed by a pharmacist post-discharge require an intervention. That’s an opportunity to catch costly mistakes. Take control of your role in an ACO by identifying these opportunities and implementing plans to address them.

4)  Look to high-tech, high-touch services for better care.
Technology is playing a critical role in new care models. Tools that keep patients engaged in their care plan and allow providers to monitor what’s going on with patients outside of office visits will help ACOs intervene when appropriate and determine the best use of resources for each patient. If you have solutions that could improve patients’ experiences and outcomes while reducing costs, bring them to the table.

5)  Track your impact.
Establish a comprehensive, reportable way to track your involvement with patients. Document the extra touch points you establish, note patients’ participation in health screenings or immunizations, and file any medication interventions you assist with. ACOs are redesigning care models, and much is in flux. Be prepared with data to show your impact — someday, someone will ask for it.

To learn how Parata is empowering pharmacists to support coordinated care, improve health outcomes and lower medical costs, contact us today at or (888) PARATA1.

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