Right now, most independent pharmacists are concerned about their businesses’ future. I’ve never been more optimistic about my pharmacy.
Brett Kappelmann, PharmD
Cooper Drug Store has served Augusta, Kansas, since 1922. Brett took over the family business in 2005 and continues to honor his father’s legacy of community and old-fashioned service — with a modern spin and a focus on patient care.
Chronic diseases account for eight of the 10 leading causes of death in Kansas. In 2010, Kansas spent nearly $26 billion on health care with chronic disease costs accounting for almost $20 billion of that spending.
“Many of our patients are managing one or more chronic diseases,” Brett says. “Medication therapy plays a huge role in managing these conditions successfully, but most patients do not have an easy way to keep up with medications at home.”
Brett developed a medication adherence program to help patients manage their medications with ease and confidence.
When a patient enrolls, Brett’s team conducts a comprehensive medication review and prepares a 28-day supply of medication.
“We use Parata PASS strip packaging to organize medications by date and time, so it’s easy for patients to take the right medication at the right time,” Brett explains. “But we don’t stop there.”
A team member visits the patient’s home to introduce him or her to the new program and packaging. Two days later, a pharmacist calls to welcome the patient and conduct an informal medication therapy management session. The pharmacy reaches out monthly to make sure patients are taking medications as prescribed.
In less than a year, Brett has enrolled nearly 200 patients in the adherence program. Sixty percent are new to Cooper Drug Store because of the program.
“We add about five new patients each week,” Brett says. “We plan to increase that to 10 each week as word spreads and we become more efficient.”
Local home health agencies are the largest source of patient referrals. These agencies are not reimbursed for medication administration, but they are penalized if they’re unable to keep patients healthy at home. Brett’s program is the perfect tool to help prevent medication-related incidents or readmissions.
Brett has also been contacted by behavioral health facilities, chronic care physicians, family practitioners, caregivers and a local heart hospital — all asking if he can help support patient adherence.
According to 2010 data from the National Community Pharmacists Association, the average profit per prescription is $13.80. At this rate, 110 new patients taking an average of 12 medications results in a profit of nearly $220,000 each year.
“Right now, most independent pharmacists are concerned about their businesses’ future,” Brett says. “I’ve never been more optimistic about my pharmacy.”
5 Tips to Pharmacy Success
Brett shares advice for growing your business in today’s changing health care industry.