Parata Technical Assistance Center (PTAC)

Technical Assistance a phone call away

Call us at home in Durham, NC. We’re ready to take your call from 8 a.m. to 11 p.m. (ET), every day of the year.

PTAC Engineers and Specialists:

  • Route calls by product
  • Perform remote diagnostics
  • Earn industry and factory certification
  • Resolve up to 85% of issues over the phone
  • Resolve up to 75% of issues in 20 minutes or less
  • Deliver Southern hospitality from our HQ in Durham