Parata Technical Assistance Center (PTAC)

Technical Assistance a phone call away

Call us at home in Durham, NC. We’re ready to take your call every day of the year.

PTAC Engineers and Specialists:

  • Route calls by product
  • Perform remote diagnostics
  • Earn industry and factory certification
  • Resolve up to 85% of issues over the phone
  • Resolve up to 75% of issues in 20 minutes or less
  • Deliver Southern hospitality from our HQ in Durham

Get In Touch

Call PTAC888-989-7822
Submit a TicketLog on to the Customer Community with your credentials

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  • Essential: Gather information you input into a contact forms, newsletter and other forms across all pages
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  • Essential: Authenticate that you are logged into your user account
  • Essential: Remember language version you selected
  • Functionality: Remember social media settingsl Functionality: Remember selected region and country
  • Analytics: Keep track of your visited pages and interaction taken
  • Analytics: Keep track about your location and region based on your IP number
  • Analytics: Keep track of the time spent on each page
  • Analytics: Increase the data quality of the statistics functions
  • Advertising: Use information for tailored advertising with third parties
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  • Advertising: Gather personally identifiable information such as name and location

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