Parata Technical Assistance Center (PTAC)

Technical Assistance a phone call away

Call us at home in Durham, NC. We’re ready to take your call from 8 a.m. to 11 p.m. (ET), every day of the year.

PTAC Engineers and Specialists:

  • Route calls by product
  • Perform remote diagnostics
  • Earn industry and factory certification
  • Resolve up to 85% of issues over the phone
  • Resolve up to 75% of issues in 20 minutes or less
  • Deliver Southern hospitality from our HQ in Durham

Get In Touch

Call PTAC888-989-7822
Submit a TicketLog on to the Customer Community with your credentials
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