Field Service

Right there. Right when you need them.

Up and Running

More than 70 Field Service Engineers located across the country keep our fleet running at peak performance, resolving 92% of issues in just one visit. And when your help arrives, you can be sure you’re getting a trained professional and full-time Parata employee.

All Field Service Engineers:

  • Proactively support our technology
  • Conduct diagnostic visits
  • Provide pharmacy team training
  • Are Parata employees, not sub-contractors
  • Support a 99% fleet uptime
  • Receive up-to-date training and certification
  • Go miles and miles — and then go the extra mile

With a Little Backup

We know how important it is to quickly resolve any issues you may have. Parata’s team is here to help you so you can get out front and stay focused on your customers. And that’s why Parata uses IoT to remotely monitor your equipment and proactively identify any anomalies to address. (It’s like the sidekick to our field service super heroes.)