To find a unique pharmacy in the Des Moines metro area, just look for the artificial palm trees. There you’ll find Medicap Pharmacy®, a local business that embraces doing things differently — from the way it looks outside to the way it helps patients inside.
Medicap has been serving the community since 1980. In the process, it’s been tackling a challenge familiar to independent retail pharmacies: finding the right balance of personal service expected from a community pharmacy and the technology needed to empower employees with tools and time to make the greatest impact.
“We base our practice on developing relationships with the patients we serve,” says owner John Forbes, RPh. “We work with them on their medications, doing synchronization programs and offering medication therapy management services to help them better understand what they’re taking and to drive more positive outcomes. It boils down to good customer service and taking care of the patient.”