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The first post in our 6-part From the Pharmacy series
When you’re considering ways to differentiate your pharmacy in the eyes of patients, partners, and payers, the options can be overwhelming.
To help you weigh your options, we spoke with pharmacy owner Lindsay Dymowski to learn why she chose Parata PASS to support her adherence program and business strategy.
Lindsay wanted to change how pharmacy was done. The team had tried filling pill boxes and using manual systems to help patients manage their medications — but it wasn’t working.
When you reach a certain volume of patients, manual methods become hard to manage. For Centennial Pharmacy Services, it was time to bring in automation.
“When you first get it, it’s this big scary machine that you’re implementing into your workflow,” says Lindsay. “But the PASS 208 is incredibly easy to run.”
We get it; introducing new technology and a new workflow into your pharmacy can be intimidating at first. We work with you to help you find your flow with PASS. Lindsay’s team was up and running in no time.
“It’s one tech and one pharmacist, but we’re able to handle a lot of patients,” says Lindsay. “The tech does all the operating of the machine and the pharmacist does all the checking.”
This unexpected benefit takes some pharmacies by surprise. PASS helps your pharmacy reach that critical tipping point where synchronizing patients’ medications gives you big efficiency gains. Some sources put this around 100 patients, some say 10 percent of your patient base. (Our take: Why stop there? ☺ )
When you reach it, your workflow becomes more predictable. You know exactly who’s due to be filled on what day, and you can plan accordingly.
“PASS has this ability to almost make the pharmacy quiet. We have the phone calls and we have the patients walk in from the retail setting, but it’s not this feeling of a crazy pharmacy on a Monday morning, getting doctor calls, patient calls, faxes in,” Lindsay says. “It flows so well with the PASS software that it’s a very relaxing work environment even though we have all of this going on and we’re filling all these scripts. It’s very easy.”
This is the first of six posts in our From the Pharmacy series.
Lindsay is president and co-founder of Centennial Pharmacy Services in the Philadelphia area. Lindsay reinvented her family’s corner pharmacy as a full pharmaceutical care provider with an adherence-focused business model. This model has captured the attention and business of universities, hospital systems, and insurance companies. As a result of Centennial Pharmacy Services’ multifaceted adherence program, partners report better patient outcomes and decreased health care costs.
Heather provides strategic guidance, coaching, and support to customers who use Parata PASS adherence packaging. With 22 years of experience working as a nurse in settings across the health care industry, Heather speaks the language of patients, prescribers, and payers. She helps pharmacies communicate the value of their medication adherence programs to patients and partners to maximize their success.