Have a question for our service team?
Our customers love our technology, but that’s not the only reason they choose Parata as their partner. We are committed to your success and strive to provide world-class support.
What can you expect from Parata Performance Services?
Count on Our In-House Experts
We recognize that service after the sale is an important part of your technology purchase decision, and we strive to provide world-class support. Every person who assists you is a Parata employee who meets rigorous training standards and understands the nature of your business. This team offers a wealth of experience and product knowledge and is committed to your success.
Experience Seamless Implementation & Training
When you choose Parata as your partner, a dedicated project manager helps prepare your pharmacy for installation. Your solution is professionally delivered to your pharmacy. Your local Parata field service engineer will set up and configure the new technology and provide hands-on training for your team. If you’d like additional training, we can arrange custom or repeat sessions under our Value-Added Service program.
Get Immediate Assistance
If you have questions after you start using your new technology, we’re just a phone call away. Parata’s Technical Assistance Center (PTAC) — located in Durham, North Carolina — is ready to take your call from 8 a.m. until 11 p.m. EST, 365 days a year. Our PTAC agents receive extensive training on all Parata products and resolve up to 85 percent of all technical issues over the phone in under 20 minutes — so you’re back up and running quickly.
Count on Ongoing Support
If you need on-site assistance, your local field service engineer is available between 8 a.m. and 6 p.m. your time, 365 days a year. Our field service engineers are full-time Parata employees with an average tenure of six years. They use laptops, 4G hotspots, tablets and smartphones to ensure real-time access to information from the field. Equipped with the right knowledge, the right tools and the right parts, this team resolves 92 percent of issues in just one visit.
Easily Automate New Drugs
In our on-site research pharmacy, pill classification experts measure, weigh and analyze individual NDCs to generate product-specific counting parameters. These settings are available to you through our Parata Drug Database and are searchable by product and NDC.