It’s working. Patients in our medication adherence program have an average compliance rate of 96 percent.”
Grow through Partnerships
Learn how Bretton uses strip packaging to secure partnerships and attract new patients.
With pharmacy automation technology and a focus on patient care, Bretton and Stacey Walberg have grown Walberg Family Pharmacies from one location to 11.
Bretton recognized the need for an adherence program early in his career but needed to find a way to make it easier for his patients and his pharmacy.
Bretton created his first adherence program, called Care-Fill, right out of pharmacy school. Each month, he filled medication planners for his patients on several drugs. But the cumbersome Sunday-through-Saturday pill boxes caused as many problems as they solved, and the program was short-lived.
“We were filling people’s plastic boxes, four weeks of planners, for them,” states Bretton. “They spilled and fell, and then patients were taking meds out of the Monday box on Sunday. It was more of a hassle than a benefit.” As a result, the program went by the wayside.
One in five Medicare patients is readmitted to the hospital within 30 days, and patient confusion about medication is the leading trigger to their readmission. Bretton knew there had to be a better way to help his patients adhere to their medication regimens and keep them out of the hospital.
Bretton found a way to bring back his medication adherence program to benefit his patients’ health while saving time and ensuring accuracy within his pharmacies.
When Bretton saw Parata PASS, he knew he could bring Care-Fill back — this time using streamlined strip packaging.
“I use Parata PASS strip packaging to make it easier for patients to take their medications as prescribed and for me to grow my business,” says Bretton.
Jamestown Pharmacy recently added Parata Check PASS to their automation portfolio. His Check PASS confirms the contents of 65 packages a minute, validating the number of pills and comparing their size and shape to its drug database for accuracy. It makes the pharmacist verification process safer and more efficient.
“The time savings are tremendous,” Bretton states. “But the additional accuracy and safety are much more important.”
This new Care-Fill adherence program is drawing about 10 new customers each week. Patients love that their medications and supplements are packaged together and clearly labeled.
In addition to bringing in business and capturing more fills, the program has significantly improved adherence. And his patients — and caregivers — love how medications and supplements are packaged together and clearly labeled by day and time of dose.
Patients using the strip packaging have an average compliance rate of 96 percent. With this data in hand, Bretton approached a local hospital about partnering to reduce readmission rates. He recently sealed the deal and is using Parata PASS strip packaging to help support patients before and after discharge.
Bretton Walberg, R.Ph., and his wife, Stacey, purchased Jamestown Pharmacy in 1999. Through their early adoption of technology, strategic partnerships and a tireless focus on patient care, the husband and wife team has grown Walberg Family Pharmacies from one location to 12 — and they just signed a hospital with a plan to improve patient adherence and reduce readmissions.