Parata Max keeps our pharmacy running efficiently and our operating costs low. It’s key to our success and plans for the future.”

Diane Martin, R.Ph.
Greater Lawrence Family Health Center

Learn to Partner with Physicians

Diane shares tips for building strong partnerships with prescribing physicians.

Diane Martin, pharmacist and associate vice president of pharmacy operations at Greater Lawrence Family Health Center, uses technology to increase safety and efficiency, reduce costs and support pharmacists’ role as key players on the health care team.

The Challenge

Increase operational efficiency to free pharmacists’ time for patient counseling and care

The Solution

Uses Parata Max® high-speed dispensing automation to streamline prescription fulfillment and reduce operating costs

The Results

  • Increased operational efficiency
  • Improved outcomes among Latino patients with diabetes
  • Expanded clinical pharmacy services

The Challenge

To better support its patient population of more than 51,000, Greater Lawrence Family Health Center’s pharmacy needed a way to increase operational efficiency while freeing pharmacists’ time for patient counseling and care.

With six clinics, two school-based health centers, five pharmacy locations and over 600 employees, the Greater Lawrence Family Health Center is the second largest community health center in Massachusetts, serving more than 51,000 patients in the Merrimack Valley.

More than a quarter of the community’s residents live below the federal poverty level, and the region is known for elevated rates of asthma, diabetes, tuberculosis and other chronic conditions.

“In addition to these health challenges, most of our patient population is Spanish-speaking,” says Diane. “Our clinical pharmacists work to overcome health literacy obstacles and help patients understand the importance of medication in managing their health.”

Poverty as an obstacle to care

More than a quarter of Merrimack Valley residents live below the federal poverty level.

The Solution

Parata Max high-speed dispensing automation streamlines prescription fulfillment for a lower cost per script and frees time for pharmacists to work directly with patients and physician.

Diane and her team turned to technology to increase efficiency and provide patients with greater access to pharmacists. In 2009, they added Parata Max high-speed dispensing automation to free pharmacists’ time for patient care.

Automating much of the prescription fulfillment has allowed the diverse clinical pharmacy staff, which collectively speaks four different languages, to develop close relationships with Greater Lawrence’s physicians and patients.

Through collaborative drug therapy management agreements, Greater Lawrence’s clinical pharmacists meet with patients, provide medication therapy management (MTM) and bedside counseling, and can authorize prescription refills.

Today, the pharmacy uses mobile tablets, video conferencing and web phones to provide “face-to-face” counseling for patients, even if they are outside the pharmacy. They also offer text and email alerts to let patients know when their prescriptions are ready for pickup.

Greater Lawrence Pharmacist with iPad

Diane and her team use mobile technology to counsel patients beyond the walls of the pharmacy.

The Results

Increased efficiency in pharmacy

With Parata Max, the pharmacy is able to fill more prescriptions with fewer team members for increased efficiency and reduced stress levels.

Improved outcome among diabetes patients

In the last five years, the number of Latino diabetes patients successfully controlling their blood sugar has nearly tripled.

Expanded clinical services

With more time to provide patient care, Greater Lawrence is expanding its clinical pharmacy services to offer more MTM sessions and bedside counseling.

Relying on Parata Max to label, count, fill and cap much of the prescription volume has created a more efficient workflow, reduced staffing needs, and decreased the stress level dramatically.

“With Max, we have been able to double our script volume without hiring more staff,” Diane says. “We’re saving time and money — two precious resources that we’re putting to good use.”

Diane and her team use the extra time to provide hands-on patient care. Thanks in part to the pharmacy department’s efforts, the region has seen a dramatic decrease in infant mortality and teen pregnancy rates. And the number of Latino patients effectively managing their diabetes has nearly tripled in the last five years.

Greater Lawrence is planning to expand its clinical pharmacy program, working in partnership with its patient-centered medical home to improve the quality of and access to patient care.

“In order to offer these additional services, a pharmacy must be financially stable,” says Diane. “Parata Max keeps our pharmacy running efficiently and our operating costs low. It’s key to our success and plans for the future.”

With Max, we have been able to double our script volume without hiring more staff. We’re saving time and money — two precious resources that we’re putting to good use.”

Diane Martin, R.Ph.

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Parata Max Pharmacists across the country are using Parata technology to help improve patient adherence and outcomes and reduce health care costs. Want to know if Parata Max automated dispensing solution is right for your pharmacy? Contact us today for more information.

About Diane

Greater Lawrence DianeDiane Martin, R.Ph., is the associate vice president of pharmacy operations at Greater Lawrence Family Health Center in Lawrence, Massachusetts. Under her leadership, the center’s pharmacy unit has grown from a single site to five sites with 29 bench pharmacists, 26 technicians and a growing clinical pharmacy services team. Diane uses technology to increase efficiency, reduce costs, and support pharmacists’ role as key players on the health care team.

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