5 Strategies to Help Patients Improve Adherence

By Zipporah-Darvi Redding, A.S., RPhT, CPhT


Medication Adherence is defined by a patient taking their medications as prescribed or continuing to take their medications. Medication taking is behavioral and addressing patients that are non-adherent by providing support and resources can help lead to better outcomes.

The 13th Surgeon General of United States, C. Everett Koop M.D, said it best. “Drugs don’t work in patients who don’t take them.”

As health care professionals, pharmacy technicians can assist patients with improving their adherence by encouraging them to speak with their provider and pharmacist about their health and medication concerns as well as utilizing the 5 strategies listed below:

5 Strategies to improve adherence 

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How to Prepare for Success with Your Parata PASS

A true adherence program with packaging will impact your pharmacy’s workflow. It’s a very different model than simply filling scripts as patients walk in or call in refills. To make this transition easier, prepare your pharmacy, patients, and partners in advance.

We spoke with pharmacy owner Lindsay Dymowski to learn how she laid a plan for success with Parata PASS before it even arrived.

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How to Boost Your Adherence Program with Parata’s Help

It can be tempting to take the “If you build it, they will come” approach to your pharmacy’s retail adherence program. But, you won’t see the full benefits of your program that way. Once you’ve kicked off your program, it’s time to make sure your patients and partners know about your new offering.

Parata provides many tools you can use to make this easier and faster. We spoke with Lindsay Dymowski to learn how she uses these resources to grow her adherence program.

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How to Earn Doctors’ Trust with Medication Management

As pharmacies begin to work more closely with their prescribing physicians, many encounter this hurdle: they have to get doctors and nurses to rethink pharmacy.

With a true medication adherence program, you’re not simply dispensing medications. You’re at the center of patient care. This presents an opportunity to redefine your relationship with these doctors.

Learn how Centennial Pharmacy earns doctors’ trust through medication management and ongoing communication.

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Why You Should Offer MTM in Your Patients’ Homes

Studies show face-to-face contact with a pharmacist and a comprehensive set of services — like medication therapy management and adherence packaging — have a greater impact on patient outcomes than medication synchronization alone.

That’s why we consider an in-person MTM session or CMR to be an essential first step of enrolling a new patient into your adherence program. This is your chance to sit down with the patient to review and capture everything he’s taking, from all doctors and pharmacies.

We spoke with pharmacy owner Lindsay Dymowski to learn why she does these first meetings in patients’ homes.

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Can Pharmacists Play A Strategic Role In Improving Patient Outcomes And Preventing Hospital Readmissions?

Can Pharmacists Play a Strategic Role in Improving Patient Outcomes and Preventing Hospital Readmissions?

As health care reform shifts from volume-based care to value-based care, many question whether pharmacists can play a strategic role in improving patient outcomes and preventing hospital readmissions. We believe the answer is yes, most definitely! And Parata customers and pharmacists Tim Wright and his wife, Nora Wright, are proof that they can do just that. The couple own and operate Wagner Pharmacies, with four locations in Clinton, Iowa.

The Wrights developed a data-driven clinical program, MedAssist, designed to improve patient outcomes and position their pharmacy for success in the changing health care landscape. The Wrights fundamentally believe that pharmacists can improve outcomes and reduce readmissions through a robust medication adherence program supported by patient education and internal communication.

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Parata Joins Pharmacy Quality Alliance

Parata Joins Pharmacy Quality Alliance

Parata recently joined the Pharmacy Quality Alliance (PQA). Together, Parata and PQA are committed to improving the quality of medication management and patient health care through a collaborative process.

Pharmacy Quality Alliance (PQA) is a consensus-based, multi-stakeholder membership organization committed to improving health care quality and patient safety with a focus on the appropriate use of medications.

As a member of PQA, Parata will have the opportunity to contribute to the alliance’s PQA’s measure development process — a consensus-driven process used to draft, test, refine and endorse measures of medication-use quality.

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Top 5 Takeaways: “Adherence And The Future Of Pharmacy”

Top 5 Takeaways: “Adherence and the Future of Pharmacy”


L&S Pharmacy Tripp LoganTripp Logan, pharmacist and co-owner of MedHere Today®, recently discussed how the future of pharmacy revolves around adherence and how pharmacists can capitalize on this opportunity.

Here are our top five takeaways from Tripp’s webinar, Making an Impact: Adherence and the Future of Pharmacy.

1)  Adherence is not simply auto-fill, a smart phone app, or a blinking cap.
These things focus on the prescription, not the patient. A true adherence program is patient-specific and addresses all causes of non-adherence. Talk with your patient, and her physicians, to understand her unique medication challenges. Then you can select tools that will help each patient manage her meds.

2)  We interact with chronically ill patients more than any other health care provider.
75 percent of healthcare expenditures in the U.S. are spent managing chronic diseases — typically with medication. As pharmacists, we have visibility to their prescriptions and their refills, and our patients trust us. We are the healthcare providers best-situated to impact adherence.

3)  $1 spent on medication adherence can save the health care system $7.
You don’t have to start on a huge scale to help. This study shows that small increases in prescription spending have big impact. According to its formula, a $177 increase in diabetes prescription spending results in a $1,251 decrease in spending per patient.

4)  Capture an additional 29 prescriptions per patient each year.
We see a substantial increase in prescription volume and increased profit margins for patients enrolled in adherence programs. On average, pharmacies capture an additional 29 scripts per enrolled patient each year, with an increased profit margin of $1.87 per script.

5)  Use your proven adherence program to secure partnerships.
Looking for an in with hospitals, home health agencies, accountable care organizations, buying groups, and pharmaceutical manufacturers? When you can demonstrate a positive impact on patient adherence, your pharmacy is primed for powerful, profitable partnerships.

You can view the recorded webinar here:  Making an Impact: Adherence and the Future of Pharmacy.

To learn how Parata is helping pharmacists drive adherence and grow their businesses, contact us today at outinfront@parata.com or (888) PARATA1.

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